Privacy Policy

Information We Collect

• Personal Information: Name, email address, phone number, and payment information.
• Usage Data: Information on how you use our site, including IP addresses, browser types, and pages visited.

How We Use Your Information

• To Provide Services: To process your orders and manage your account.
• To Improve Our Services: To understand how you use our site and to enhance your experience.
• To Communicate: To send you updates, promotional materials, and respond to your inquiries.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who assist us in providing our services.
• Legal Requirements: When required by law or to protect our rights.

Facebook/Meta Platform Integration

When a restaurant connects its Facebook Page, Instagram account, or Messenger to Zyda through the Facebook Business Extension, we access — with the merchant’s authorization — the merchant’s public profile, business email, and the Facebook and Instagram business assets and product catalog needed to enable an “Order Food” action and to synchronize the merchant’s menu. We also use the Meta Conversions API to send order and event data (such as order value and hashed customer contact identifiers like email and phone number) to Meta on the merchant’s behalf, to measure and improve advertising performance. We use this data solely to provide and improve these features and do not sell it. All Facebook and Meta data is handled in accordance with the Meta Platform Terms and Developer Policies. A merchant can disconnect this integration at any time from the Zyda dashboard, which stops any further data sharing with Meta.

AI Apps (Claude and ChatGPT)

A restaurant can connect its Zyda store to an AI app, such as Claude by Anthropic or ChatGPT by OpenAI, and ask about the store in its own words. Nothing is shared until a person on the store’s team connects the app, signs in to Zyda, and approves it. On the approval page they choose which stores the app may use and what it may see, such as orders, menu, sales, payments, offers, loyalty, reviews and campaigns. The app can see only what that person’s role in Zyda allows.

When the person asks a question, Zyda sends the AI app the store data needed to answer it, such as order details, sales figures or menu items. Customer names can be included. Customer phone numbers and email addresses stay hidden unless the store’s Owner or Manager allows customer details on the approval page. Card numbers and bank details are never shared.

If the person allows changes, the AI app can propose a change, for example marking an item as sold out. Zyda shows the change first and makes it only after the person confirms it. Zyda never refunds or cancels an order through an AI app.

Once Zyda sends data to an AI app, the app’s provider handles it under its own terms and privacy policy, including how long it keeps the conversation. The AI app may also have other tools in the same chat that Zyda does not control.

Zyda keeps a record of each request an AI app makes: the time, the person, the app, the store, which kind of request it was, and whether it worked. Zyda does not store the questions, the answers or the conversation. A person can disconnect an AI app at any time from the app’s settings. A connection also ends on its own after 30 days without use.

Security

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. Data shared with Meta through the Facebook Business Extension or Conversions API is also subject to Meta’s own retention policies. Records of requests made by connected AI apps are kept as long as your account is active. Data an AI app received through Zyda is also subject to that app provider’s own retention policy.

Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Correct any inaccuracies in your data.
• Deletion: Request the deletion of your personal information.

Requesting Deletion of Your Data

To request deletion of your personal information — including any data obtained through our Facebook/Meta integration — email us at support@zyda.com with the subject line “Data Deletion Request.” We will verify your identity and delete the requested data within 30 days, except where we are required to retain it by law. You may also disconnect the Facebook Business Extension at any time from your dashboard to revoke Meta-related data access. You may also disconnect any AI app at any time from that app’s settings, which stops any further data sharing with it.

Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at support@zyda.com.

By using Zyda.com, you agree to this privacy policy. Thank you for trusting us with your information.